Fees and Deposit Disclaimer
We believe booking your stay should be simple, transparent, and worry-free. To help protect both guests and our property, all reservations are subject to our damage protection and verification policies. Please review the information below regarding damage protection coverage, guest screening, security deposits, and other applicable fees prior to booking.
Guest Verification
To help maintain a safe and secure experience for both guests and hosts, reservations may require identity verification through Truvi, our trusted third-party screening and damage protection partner.
Damage Protection Plan
All reservations include a mandatory $30 Damage Protection Plan. This administrative fee helps eliminate the need for large security deposits while providing eligible coverage of up to $50,000 per stay for accidental damage, subject to the terms and conditions of the coverage provider.
Important Coverage Notice
Damage protection coverage is subject to Truvi's eligibility requirements and risk assessment process. Reservations identified as presenting elevated risk factors may be denied coverage or require additional verification before a booking can be confirmed.
Please note that the $30 Damage Protection Plan fee is required for all reservations and is non-refundable, even if damage protection coverage is ultimately denied by Truvi. This fee helps cover the cost of third-party identity verification, screening, fraud prevention, and reservation processing services provided through Truvi. As these services are performed regardless of the coverage outcome, the fee remains applicable to all bookings. Reservations not approved for damage protection coverage will be subject to the security deposit requirements outlined below.
Security Deposit Requirement
For reservations that are not approved for damage protection coverage, a refundable security deposit will be required:
- $300 for stays of one (1) night
- $500 for stays of two (2) nights or longer
Security deposits may be used to cover property damage, excessive cleaning, missing items, policy violations, unauthorized guests, smoking violations, or other charges permitted under the rental agreement. Deposits are typically refunded after checkout once the property has been inspected and no issues have been identified.
Additional Fees
To help offset the costs associated with preparing and managing your stay, each reservation includes a flat $80 Administrative Fee. This fee covers expenses such as professional laundry services, cleaning labor, vendor payments, guest communications, reservation administration, software, and other operational costs required to maintain the property and guest experience.
The only mandatory fees charged in addition to the nightly rate are:
- $30 Damage Protection Plan
- $50 Administrative Fee
- Applicable taxes
This means guests can generally expect no more than $80 in mandatory fees before taxes, regardless of the length of stay.
Please note that the Damage Protection Plan fee remains applicable even if Truvi ultimately denies damage protection coverage, as the fee helps cover third-party guest verification, screening, fraud prevention, and related processing services that are performed regardless of the coverage outcome.
Any optional add-on services selected during the booking process will be displayed separately prior to checkout.
Questions?
If you have any questions regarding our fees, damage protection coverage, or security deposit requirements, please contact us before booking. We are happy to assist and ensure a smooth reservation experience. Call Rachel, our virtual assistant 24/7, at 812-706-0065 for immediate assistance.